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Technical Support| DoubleCAD

Customer service and Support for DoubleCAD v6 is available for the Professional and Premium versions only. For owners of Subscription or Permanent License versions of these titles, through our online support ticket system, we offer free assistance for installation issues and for, troubleshooting unexpected software errors Please email us at [email protected] with your support question. IMSIDesign currently supports owners of Version 6.
Note: Paid support option will soon be available for downloaders of the Free version of DoubleCAD

Installation & Activation

The below video shows how to install your DoubleCAD software:

If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.415.483.8000, Monday through Friday between 8am and 5pm Pacific Time for assistance. You can also email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Update And Patches

If you are having trouble with the auto update, please report to [email protected].
Community Forums

We have combined the user forums to give owners of both products maximum resources. Reach out to the community of DoubleCAD users and our development team online through these forums. Search topics to find answers to questions, or post questions for help.
Email and Telephone Technical Support
Our dedicated team available to assist you, but before contacting us, please be prepared to provide:
- Your product name, version number, and operating system
- Description of the problem including any error message you might be receiving
- Any other information that might help us diagnose the problem.
Call 1.415.483.8000 Monday through Friday between 8am and 5pm Pacific Time. If lines are busy, we recommend that you email [email protected]. We will respond during business hours. Remember that telephone and email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.
Self-Training Courses

A wide variety of self-training is available to DoubleCAD users with subject matter from general CAD design to topics specific to your professional field.

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